These Terms of Service explain the basis on which Zarax accepts quotation requests and, where agreed, purchases items. Please read the terms that apply before accepting an offer.
Last updated: 30 July 2026
1. About these terms
These terms apply when you use zarax.co.uk to request a quotation and when Zarax agrees in writing to purchase an item. A request is an invitation for Zarax to assess information; it is not an offer from Zarax and does not require either party to proceed.
2. Who may submit an item
You must be at least 18, have legal capacity to enter the transaction, and own the item or have the owner’s authority to sell it. The item must not be stolen, subject to undisclosed finance, or linked to an account or agreement that prevents transfer.
3. Your item description
You agree to provide accurate information about identity, model, specification, condition, faults, accessories and location. Photographs should show the item being offered. Tell Zarax promptly if the condition or included parts change before handover.
4. Quotations and revised assessments
A quotation may be based on the information supplied and can expire or be withdrawn before a binding purchase is agreed. If inspection shows a material difference—such as another model, hidden damage, missing accessories or an undisclosed fault—Zarax may revise or withdraw the proposed offer. You do not have to accept a revised amount.
5. Collection, delivery and access
The agreed handover method, address or collection area, timing and responsibilities will be confirmed for the transaction. You must disclose stairs, restricted access, parking limits, unusual weight and whether an appliance is connected or built in. Do not dismantle, disconnect or package an item unless it is safe and consistent with the agreed instructions.
6. Data and account removal
You are responsible for backing up information you wish to keep and removing personal accounts, locks, SIM cards and storage cards before handover. Zarax cannot guarantee recovery of data left on an item. Follow manufacturer guidance and ask for help before handover if a reset cannot be completed.
7. Payment
The payment amount, method and timing are those agreed in writing for the accepted item. Check the details you provide carefully. Never share a password, PIN or one-time security code to receive payment.
8. Items Zarax may decline
Zarax may decline items outside current buying scope, items it cannot safely or economically collect, materially misdescribed items, unsafe items, and items where ownership or identity cannot reasonably be confirmed.
9. Cancellations and failed handovers
Tell Zarax as early as possible if you no longer wish to proceed or if access changes. Zarax may cancel an arrangement where the item, location or circumstances differ materially from those agreed or where proceeding would be unsafe or unlawful.
10. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. Subject to those rights, each party remains responsible for losses it could reasonably foresee from its breach of the agreed transaction.
11. Personal information
Personal information is handled as described in the Privacy Policy. Item and transaction records may be retained where reasonably necessary for administration, fraud prevention, legal compliance and dispute handling.
12. Changes and governing law
The version presented when a transaction is agreed will apply to that transaction. These terms are governed by the laws of England and Wales; mandatory consumer rights and applicable rights in other UK jurisdictions are not affected.
13. Contact
Questions about these terms can be sent through the contact page. Keep a copy of the offer and handover terms for your records.
This is a working draft for business review and should be checked against Zarax’s actual operating process before publication.